Frequently Asked Questions

We offer a wide range of products including candles, diffusers, and wax melts in various scents and styles.

Yes, we offer retail sales for individual customers looking to purchase our products for personal use.

Yes, we offer wholesale sales for customers interested in purchasing our products in bulk quantities.

Yes, we offer private labelling services for customers who want to customize our products with their own branding.

Our minimum spend is £250 excluding Vat.

Yes, we provide corporate gifting services for businesses looking to gift our products to clients, employees, or partners.

Our candles are made from 100% natural soy wax, ensuring a clean and eco-friendly burn.

Yes, our candles are made with organic cotton wicks and are vegan, cruelty-free, and sustainable.

No, we only use premium fragrances that are carefully selected to create luxurious and captivating scents.

Absolutely! Our candles are free from harmful chemicals and toxins, making them safe for you and your family to enjoy.

Our candles have a long burn time and provide hours of delightful fragrance and ambiance in your space.

Yes, our products are crafted with safety in mind and are safe to use around pets and children when used according to the instructions.

To enjoy our wax melts safely, place them in a wax melt warmer and follow the manufacturer’s instructions for usage and melting.

Our diffusers are free from harmful chemicals and are designed to provide a safe and long-lasting fragrance experience.

It’s important to trim the wick before each use, place candles on a heat-resistant surface, and never leave them unattended while burning.

Yes, our candles, wax melts, and diffusers are crafted to enhance the ambiance and air quality in your living space with delightful fragrances.

We take great care in packaging our products to ensure they arrive safely. Each order is carefully packed and shipped to maintain product quality.

The postage cost for orders is £3.95, and we use the courier service Yodel for reliable and efficient delivery.

We use Yodel as our trusted courier service provider to deliver orders promptly and securely to our customers.

Customer satisfaction is our priority. If you’re not happy with your product, please contact us, and we will work to resolve the issue to your satisfaction.

We have a hassle-free returns policy. If you’re not satisfied with your purchase, you can return the product within a specified timeframe for a refund or exchange.

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is dispatched.